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Pausing and resuming case processing

1 Task

10 mins

 Visible to: All users
Beginner Pega Platform '23 Case Management Constellation English

Scenario

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer selects a service provider, and a Service child Case is created to collect information from the service provider. To process the Assistance Request Case and the Service Case correctly, enforce a dependency to pause and resume case processing on the Assistance Request Case when the Service Case meets the conditions that you define.

Note: The framework of this challenge uses the Constellation architecture of Pega Platform™. To practice this challenge on the Traditional UI architecture, see the Pausing and resuming case processing 8.8 challenge.

The following table provides the credentials you need to complete the challenge.

Role User name Password
Application Developer author@gogoroad pega123!

You must initiate your own Pega instance to complete this Challenge.

Initialization may take up to 5 minutes so please be patient.

Challenge Walkthrough

Detailed Tasks

1 Create a Wait automation

  1. In the Pega instance for the challenge, enter the following credentials:
    1. In the User name field, enter author@gogoroad.
    2. In the Password field, enter pega123!.
  2. In the App Studio navigation pane, click Case Types > Assistance Request to open the Assistance Request Case Type.
  3. In the Create Service case Process, click Step > More > Automations > Wait > Select to add a Step that pauses Case processing.
    Step automation
  4. In the Step, enter Wait for service completion.
  5. In the Step properties pane on the right, in the Wait for (Case Type) list, select Service to set a dependency on the Service Case.
    Note: In this challenge, the Assistance Request Case Type creates a single Service child Case, and there is no difference between the Any and All options.
  6. Click To be resolved to pause the Assistance Request Case until the Service Case is resolved.
    Step properties pane
    Note: The Users can choose to continue Process check box is selected by default.
  7. In the upper right, click Save to save the changes to the Assistance Request Case Life Cycle.

Confirm your work

  1. In the upper right, click Save and run to run a new instance of the Assistance Request Case Type.
  2. Advance the Case to the Enter customer information Assignment. 
  3. In the Customer ID list, select [email protected].
  4. Advance the Case to the Select service provider Assignment. Make note of the Case ID.
    case id
  5. Click Submit to advance the Case.
  6. Advance the Case to the Select services Assignment.
  7. Click the down arrow next to the Service Case ID to see the parent Case ID.
    Service case id
  8. Click Assistance Request to open the parent Case.
  9. Verify that the parent Case Assignments section includes Wait for service completion and Select services.
    Wait assignments
  10. To the right of Select services, click Go.
  11. Click Submit to complete the Assignment.
  12. Click Advance this Case in the Review service summary Step.
  13. Verify that the status of the parent Case is Resolved-Completed.
    Resolved parent case

This Challenge is to practice what you learned in the following Module:

Available in the following missions:

Return to mission
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