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Mission

Decisioning Consultant

4 Missions

2 Module

1 Challenge

1 day 30 Min.

Visible to: All users
Anfänger Pega Customer Decision Hub 8.7 Decision Management Next Best Action Agent-assisted Channels Outbound Marketing Customer Journeys Business Simulations Englisch

Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses Next-Best-Action Designer, predictive analytics, and adaptive analytics in 1:1 customer engagement across inbound and outbound channels to create, simulate, and analyze real-time, next-best-action decision strategies. Get hands-on experience improving the change management processes using Pega 1:1 Operations Manager.

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One-to-one customer engagement

  • Modul

    One-to-one customer engagement

    3 Themen

    30 Min.

  • Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...

Next best action in omnichannel environments

  • Modul

    Next best action in omnichannel environments

    2 Themen

    25 Min.

  • Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

    Learn how you can use...

Exploring cross-sell on the web

  • Challenge

    Exploring cross-sell on the web

    3 Aufgaben

    20 Min.

  • U+ Bank recently completed a project where customers who log in to their account page see credit card offers.
    After login to the U+ Bank website...

Cross-Sell on the Web

  • Mission

    Cross-Sell on the Web

    7 Module

    8 Challenges

    6 Std. 30 Min.

  • Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

Cross-Sell on the Web Extended

  • Mission

    Cross-Sell on the Web Extended

    1 Mission

    6 Module

    8 Challenges

    13 Std. 20 Min.

  • The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Always-On Outbound Customer Engagement

  • Mission

    Always-On Outbound Customer Engagement

    7 Module

    7 Challenges

    5 Std. 55 Min.

  • Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    5 Module

    3 Challenges

    3 Std. 50 Min.

  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

mission badge: Decisioning Consultant

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