Modul

Arbitrating between actions

3 Themen

35 Min.

Visible to: All users

Anfänger

Pega Customer Decision Hub 8.7

Pega Customer Decision Hub 8.6

Englisch

After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe what action arbitration is and how it works

Explain how customer needs and business objectives are considered during arbitration

Prioritize actions based on AI

Prioritize actions based on AI & business levers

Üben Sie das Gelernte in den folgenden Challenges:

Prioritizing actions using AI v4

Prioritizing actions with business levers v4

In den folgenden Missions verfügbar:

Pega Customer Decision Hub Foundation v4

Cross-Sell on the Web v4

Themen

Action arbitration

10 Min.

Action prioritization with AI

15 Min.

Prioritizing actions with business levers

5 Min.

Modulquiz