Modul

Creating a case from email

Archived

2 Themen

25 Min.

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Mittel

Pega Customer Service 8.5

Englisch

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Nach Abschluss dieses Moduls können Sie Folgendes:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Case creation

10 Min.

Creating a case from email

10 Min.

Modulquiz

5 Min.