Customer Service Low-Code Developer

Gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service uses artificial intelligence (AI)...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

U+Bank wants to offer its employees lunch by creating a service request in which employees can select and then submit what they would like to eat...

The Customer verification feature provides a pool of security questions that a customer service agent can use to verify customer identity. In this...

The business wants to ensure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked to...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...

The Pega Knowledge Troubleshooter provides dynamic diagnostics capabilities to help diagnose common product or service issues. It contains related...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...