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Module

Call transfers

2 Rubriques

15 mins

 Visible to: All users
Intermédiaire Pega Call 8.8 Pega Call 8.7 Pega Customer Service 8.8 Pega Customer Service 8.7 Anglais

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

Après avoir terminé ce module, vous pourrez :

Identify the types of transfers
Define the difference between warm and blind transfers
Transfer a call

Disponible dans la mission suivante :

Pega Call v4

Rubriques

Transfers

5 mins

Completing a call transfer

5 mins

Quiz du module

5 mins

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