Module

Defining an action for outbound

3 Rubriques

35 mins

Visible to: All users

Débutant

Pega Customer Decision Hub '24.1

Anglais

In Pega Customer Decision Hub, the system selects a next best action after it considers customer engagement policies, business objectives, and recommendations from the AI. Customers might see an action on various inbound and outbound channels. Learn how to configure an action to make it suitable for outbound customer engagement and design a visually appealing email message using easy-to-use templates. Also, learn how to configure an action flow, which contains the steps involved in delivering an action to a customer.

Après avoir terminé ce module, vous pourrez :

Create an email treatment.

Design visually appealing emails by using templates.

Configure actions with reusable action flows.

Appliquez ce que vous avez appris dans les Défis suivants :

Creating an internal email treatment designed in Pega Customer Decision Hub v7

Creating an internal email treatment designed in an external tool v3

Sending emails for multiple actions in outbound v7

Disponible dans la mission suivante :

Always-On Outbound Customer Engagement v7

Rubriques

Email treatments

5 mins

Creating internal email treatments

15 mins

Defining the action flow

10 mins

Quiz du module