Module

Next best action and customer interactions

2 Rubriques

20 mins

Visible to: All users

Débutant

Pega Customer Service 8.8

Decision Management

Anglais

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use the next best action to ensure a CSR takes relevant actions at every step during a customer interaction.

Après avoir terminé ce module, vous pourrez :

Explain the basics of the next-best-action approach.

Describe how a CSR can use the next best action.

Next-Best-Action and customer service

5 mins

Next-Best-Action in a contact center

10 mins

Quiz du module

5 mins