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Module

Pega approach to Discovery

2 Rubriques

20 mins

Pega Customer Service 8.8
Visible to: All users
Débutant Pega Customer Service 8.8 Anglais

Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys®, and how a Contact Center Walkthrough can help you gain an accurate picture of the current operations.

Après avoir terminé ce module, vous pourrez :

Refresh your knowledge about the Discover phase of Pega Express™.
Discover what questions to ask to gain insight into the Customer Service operation.
Learn how to conduct a Contact Center Walkthrough.

Disponible dans la mission suivante :

Pega Customer Service Implementation v3

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