Module

Pega Knowledge overview

3 Rubriques

30 mins

Visible to: All users

Débutant

Pega Customer Service '23

Pega Knowledge '23

Anglais

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

Après avoir terminé ce module, vous pourrez :

Identify the benefits of Pega Knowledge and help content.

Navigate the Pega Knowledge Portal.

Identify the three stages of the content management Life Cycle.

Pega Knowledge v1

Pega Knowledge overview

10 mins

Pega Knowledge features

5 mins

Pega Knowledge publishing process

5 mins

Quiz du module

10 mins