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Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
4 Rubriques
35 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
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Module
Setting up Messaging AI
5 Rubriques
50 mins
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Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Sharing of work between users in Robot Manager
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Module
Sharing of work between users in Robot Manager
5 Rubriques
30 mins
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Simulation
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Module
Simulation
3 Rubriques
20 mins
Pega Process Mining -
Based on analysis findings, you can run simulations to help you determine the potential ROI for process enhancements. For example, you can run a...
Smart Claims Engine product overview
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Module
Smart Claims Engine product overview
3 Rubriques
30 mins
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This module reviews the claims adjudication process and introduces the concept of event codes in Pega Smart Claims Engine™ for Healthcare. It also...
Social metrics
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Module
Social metrics
1 Rubrique
10 mins
Pega Process Mining -
Learn how social metrics can help you complete additional analysis of activities and resources for processes.
Solutions and projects
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Module
Solutions and projects
11 Rubriques
1h 5 mins
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Standard case types of Pega Government Platform
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Module
Standard case types of Pega Government Platform
5 Rubriques
35 mins
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This module describes the standard Cases that are included with Pega Government Platform. This module also describes how these end-to-end Case Types...
Storage options
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Module
Storage options
3 Rubriques
30 mins
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Common Data Model is designed to act as a system of record for entities but can also connect to external systems of record. Customers can integrate...
Studio interoperability and asset reuse
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Module
Studio interoperability and asset reuse
5 Rubriques
45 mins
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Learn about studio interoperability and how business and IT resources work together between Dev Studio and App Studio to maximize enterprise reuse.