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User experience design and performance
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Module
User experience design and performance
2 Rubriques
30 mins
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Application performance and user experience are naturally related. If the application’s user interface (UI) is not responsive or performance is...
Mitigating security risks
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Module
Mitigating security risks
4 Rubriques
1h 40 mins
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Securing an application and ensuring that the correct security is set up is important. Correct security entails making sure that users are actually...
The value of Pega applications
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Module
The value of Pega applications
2 Rubriques
15 mins
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Pega's customer engagement and industry applications can shorten the delivery time frame of your business application. By determining the differences...
Enterprise architecture
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Module
Enterprise architecture
3 Rubriques
1h 5 mins
Pega Platform '23 -
This module discusses the design architecture of Pega applications and will help you learn to design Pega applications at the enterprise level...
Handling flow changes for cases in flight
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Module
Handling flow changes for cases in flight
4 Rubriques
1h 30 mins
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Business applications change all the time. These changes often impact active Cases in a production environment. Without proper planning, these active...
Implementing service requests
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Module
Implementing service requests
3 Rubriques
20 mins
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Integrating external data
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Module
Integrating external data
2 Rubriques
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Release pipeline introduction
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Module
Release pipeline introduction
5 Rubriques
1h 55 mins
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Use DevOps practices such as continuous integration and delivery to quickly move application changes from development through testing to deployment on...
The LSA mindset
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Module
The LSA mindset
2 Rubriques
15 mins
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The primary audience intended for the Lead System Architect mission is the Senior System Architect who is advancing toward the Certified Lead System...
Pega Customer Service Case Management Edition introduction
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Module
Pega Customer Service Case Management Edition introduction
3 Rubriques
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...