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Business Agility in 1:1 Customer Engagement
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Mission
Business Agility in 1:1 Customer Engagement
7 Modules
5 Défis
5 heures 35 mins
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Business Architect
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Mission
Business Architect
15 Modules
21 Défis
1 day 3 heures 50 mins
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Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Case Management Foundation
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Mission
Case Management Foundation
15 Modules
14 Défis
8 heures 40 mins
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Begin your journey to learn about Pega’s Case Management features.
Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Défis
5 heures 15 mins
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Continue learning about Case Management using Pega Platform™.
Constellation Adoption
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Mission
Constellation Adoption
5 Modules
11 Défis
12 heures 10 mins
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Cross-Sell on the Web
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Mission
Cross-Sell on the Web
7 Modules
10 Défis
6 heures 25 mins
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Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
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Mission
Cross-Sell on the Web Extended
1 Mission
5 Modules
9 Défis
14 heures 30 mins
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Customer Service Developer
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Mission
Customer Service Developer
5 Missions
5 Modules
1 Défi
2 days 9 heures 35 mins
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
5 Missions
7 Modules
6 Défis
1 day 15 heures 42 mins
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Data and Integration Essentials
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Mission
Data and Integration Essentials
7 Modules
6 Défis
6 heures 30 mins
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Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...