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Conduct usability testing
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Module
Conduct usability testing
3 Rubriques
20 mins
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Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configuring a CTI Link
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Module
Configuring a CTI Link
2 Rubriques
15 mins
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring Pega Call
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Module
Configuring Pega Call
5 Rubriques
50 mins
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The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Creating Customer Service data sources
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Module
Creating Customer Service data sources
1 Rubrique
10 mins
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Defining a reporting strategy
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Module
Defining a reporting strategy
4 Rubriques
1h 55 mins
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
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Module
Defining the authentication scheme
4 Rubriques
1h 30 mins
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In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...
Defining the authorization scheme
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Module
Defining the authorization scheme
5 Rubriques
2 heures 30 mins
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In most cases, you want to restrict authenticated users from accessing every part of an application. You can implement authorization features that...
Designing for specialization
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Module
Designing for specialization
5 Rubriques
1h 30 mins
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Pega Platform™ provides various solutions for specializing applications to support ever-changing requirements. Learn about these specialization...
Designing reports for performance
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Module
Designing reports for performance
4 Rubriques
1h 15 mins
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Poorly designed reports can have a significant impact on performance. A report can run with no issues in a development environment, but when run with...
Designing the data model
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Module
Designing the data model
4 Rubriques
1h 55 mins
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Every application benefits from a well-designed Data Model. A well-designed Data Model facilitates reuse and simplifies the maintenance of the...