Search
Pega UX solution advantages
-
Module
Pega UX solution advantages
7 Rubriques
1h 30 mins
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
-
Module
Pega UX solutions
4 Rubriques
1h
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Routing Assignments to users
-
Module
Routing Assignments to users
1 Rubrique
25 mins
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Sending emails during Case processing
-
Module
Sending emails during Case processing
1 Rubrique
15 mins
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Setting chat and messaging behavior
-
Module
Setting chat and messaging behavior
4 Rubriques
35 mins
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
-
Module
Setting up Messaging AI
5 Rubriques
50 mins
-
Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Sizing a Pega Platform project
-
Module
Sizing a Pega Platform project
2 Rubriques
25 mins
-
Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Skipping a Process or a Stage
-
Module
Skipping a Process or a Stage
1 Rubrique
10 mins
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
The Data Model
-
Module
The Data Model
4 Rubriques
50 mins
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Tools for debugging Constellation applications
-
Module
Tools for debugging Constellation applications
2 Rubriques
35 mins
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.