Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

This module introduces Pega's approach to UX and describes UX best practices for enterprise. 

In this module, learn the best practices for designing in the Pega Cosmos design system, including how to work with general design standards, theming...

In this module, learn the best practices for designing in the Pega Constellation design system, including how to work with general design standards...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...