Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...

Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...