This module introduces the fundamental principles of designing for UI and reviews common UI elements, errors, and solutions. 

Pega Platform™ applications can be configured to meet localization needs for work in different languages and time zones.

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...