Search
Pega Cloud Essentials
-
Mission
Pega Cloud Essentials
3 Modules
2 heures
Pega Cloud for Government -
Pega Cloud Essentials provides knowledge of the basic concepts of running Pega applications on Pega Cloud® Services, such as the Responsibility Model...
Pega Diagnostic Center Foundations
-
Mission
Pega Diagnostic Center Foundations
4 Modules
3 heures 25 mins
-
Pega Diagnostic Center (PDC) provides a holistic view into the inner workings of your applications. With PDC, you can design your system in an optimal...
Application essentials
-
Module
Application essentials
4 Rubriques
40 mins
-
Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
...
Best practices for keeping your Pega applications running smoothly
-
Module
Best practices for keeping your Pega applications running smoothly
3 Rubriques
25 mins
-
Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Building a Data Model for Business Architects
-
Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Pega positioning for Business Architects
-
Module
Pega positioning for Business Architects
7 Rubriques
1h 40 mins
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Form autofill
-
Module
Form autofill
3 Rubriques
20 mins
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Support
-
Module
Pega Support
2 Rubriques
25 mins
Pega Cloud for Government -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Pega Voice AI introduction
-
Module
Pega Voice AI introduction
2 Rubriques
25 mins
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
Module
Script adherence
3 Rubriques
20 mins
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...