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Pega Knowledge Buddy overview
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Module
Pega Knowledge Buddy overview
3 Rubriques
25 mins
Pega Knowledge Buddy '24.1 -
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Pega Support
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Module
Pega Support
2 Rubriques
25 mins
Pega Cloud for Government -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Pega Voice AI introduction
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Module
Pega Voice AI introduction
2 Rubriques
25 mins
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
The Prepare phase and project kickoff
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Module
The Prepare phase and project kickoff
7 Rubriques
1h 15 mins
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The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Production readiness during the Adopt phase
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Module
Production readiness during the Adopt phase
4 Rubriques
50 mins
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The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Reviewing log files
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Module
Reviewing log files
3 Rubriques
30 mins
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
4 Rubriques
35 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Refining an Agile Workbench backlog
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Défi
Refining an Agile Workbench backlog
5 Tâches
30 mins
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Case-Typ „Backlog“ untersuchen
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Défi
Case-Typ „Backlog“ untersuchen
11 Tâches
30 mins
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Reviewing log files
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Défi
Reviewing log files
1 Tâche
15 mins
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Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...