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Constellation Adoption

  • Mission

    Constellation Adoption

    5 Modules

    11 Défis

    12 heures 10 mins

    Pega Platform '23 Visible to: All users
  • Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

    Note: This...

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 heures 25 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Architecture and design during the Prepare phase

  • Module

    Architecture and design during the Prepare phase

    6 Rubriques

    1h 30 mins

    Visible to: All users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Pega Express introduction

Extending Constellation UI options

  • Module

    Extending Constellation UI options

    5 Rubriques

    1h 10 mins

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Form autofill

  • Module

    Form autofill

    3 Rubriques

    20 mins

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Express phases

Low code during the Build phase

  • Module

    Low code during the Build phase

    5 Rubriques

    55 mins

    Visible to: All users
  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

Pega Express testing and validation

  • Module

    Pega Express testing and validation

    6 Rubriques

    1h 15 mins

    Visible to: All users
  • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Rubriques

    25 mins

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

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