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Predicting case completion

  • Module

    Predicting case completion

    1 Rubrique

    15 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Module

    Predicting missing the Service-Level Agreement

    1 Rubrique

    10 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

The Prepare phase and project kickoff

  • Module

    The Prepare phase and project kickoff

    7 Rubriques

    1h 15 mins

    Visible to: All users
  • The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Production readiness during the Adopt phase

  • Module

    Production readiness during the Adopt phase

    4 Rubriques

    50 mins

    Visible to: All users
  • The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...

Quality visualization for a Pega Platform application

  • Module

    Quality visualization for a Pega Platform application

    3 Rubriques

    25 mins

    All Products Visible to: All users
  • This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Unit-Test-Regeln

Testing practices for Pega applications

  • Module

    Testing practices for Pega applications

    4 Rubriques

    41 mins

    All Products Visible to: All users
  • This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

The Deployment Manager pipeline

  • Module

    The Deployment Manager pipeline

    5 Rubriques

    38 mins

    Visible to: All users
  • This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

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