Search
Creating Customer Service data sources
-
Module
Creating Customer Service data sources
1 Rubrique
10 mins
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
-
Module
Integrating external data
2 Rubriques
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Securing and auditing data
-
Module
Securing and auditing data
2 Rubriques
30 mins
-
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Voice AI components
-
Module
Voice AI components
2 Rubriques
15 mins
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...