Search
Data Scientist
-
Mission
Data Scientist
1 Mission
4 Modules
3 Défis
13 heures 10 mins
-
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Customer Decision Hub Foundation
-
Mission
Pega Customer Decision Hub Foundation
5 Modules
7 Défis
4 heures 30 mins
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega NLP Essentials
-
Mission
Pega NLP Essentials
3 Modules
4 Défis
2 heures 25 mins
-
Better understand the key features and benefits of Pega Natural Language Processing (NLP). Use Pega NLP to analyze and extract meaningful information...
Pega Process AI Essentials
-
Mission
Pega Process AI Essentials
4 Modules
3 Défis
3 heures 5 mins
-
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
-
Mission
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Défis
1h 30 mins
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business problems...
Applying NLP for Case classification
-
Module
Applying NLP for Case classification
1 Rubrique
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating Customer Service data sources
-
Module
Creating Customer Service data sources
1 Rubrique
10 mins
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
-
Module
Integrating external data
2 Rubriques
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...