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Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Rubriques
1h 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Pega Express overview for Business Architects
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Module
Pega Express overview for Business Architects
6 Rubriques
1h 30 mins
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Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Defining a customer Microjourney
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Module
Defining a customer Microjourney
5 Rubriques
50 mins
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Debugging system performance
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Module
Debugging system performance
3 Rubriques
1h
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
The Discover phase and your MLP
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Module
The Discover phase and your MLP
12 Rubriques
1h 55 mins
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Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Pega Express introduction
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Module
Pega Express introduction
3 Rubriques
20 mins
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Email bot cases and responses
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Module
Email bot cases and responses
2 Rubriques
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
6 Rubriques
55 mins
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Form autofill
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Module
Form autofill
3 Rubriques
20 mins
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...