Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...

This module provides an overview of Pega Platform™ UX solutions and their advantages.

This module provides an overview of Pega Platform™ UX solutions and their advantages.

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...