Search
Designing a mobile app experience
-
Module
Designing a mobile app experience
2 Rubriques
25 mins
-
Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing UI for multiple devices
-
Module
Designing UI for multiple devices
3 Rubriques
30 mins
-
Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Low-code defined
-
Module
Low-code defined
5 Rubriques
50 mins
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Email bot cases and responses
-
Module
Email bot cases and responses
2 Rubriques
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Module
Email Manager portal
6 Rubriques
55 mins
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
-
Module
Intelligent routing
4 Rubriques
1h
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot configuration
-
Module
Pega Email Bot configuration
3 Rubriques
45 mins
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Rubriques
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Designing a mobile app experience
-
Défi
Designing a mobile app experience
4 Tâches
15 mins
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
-
Défi
UI für eine mobile App entwerfen
3 Tâches
15 mins
-
Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...