Search
Accessibility Essentials
-
Mission
Accessibility Essentials
5 Modules
5 heures 35 mins
-
According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
User Experience Foundation
-
Mission
User Experience Foundation
11 Modules
10 Défis
7 heures 20 mins
-
Begin your journey to learn about Pega’s User Experience capability.
Authenticating customers using Digital Messaging
-
Module
Authenticating customers using Digital Messaging
2 Rubriques
20 mins
-
Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Business conditions
-
Module
Business conditions
2 Rubriques
20 mins
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Coexistence for Constellation service requests
-
Module
Coexistence for Constellation service requests
5 Rubriques
40 mins
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Configuring UI elements
-
Module
Configuring UI elements
2 Rubriques
20 mins
-
Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
-
Module
Configuring a dashboard
1 Rubrique
15 mins
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
-
Module
Configuring Portal content
2 Rubriques
20 mins
-
Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring chat queues and routing
-
Module
Configuring chat queues and routing
5 Rubriques
40 mins
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
Module
Configuring common phrases for agents
1 Rubrique
10 mins
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...