Search
Customizing the user interface for agents
-
Défi
Customizing the user interface for agents
2 Tâches
15 mins
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Designating a relevant record
-
Défi
Designating a relevant record
6 Tâches
30 mins
-
The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...
Queuing a task for background processing
-
Défi
Queuing a task for background processing
1 Tâche
30 mins
-
To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...
Updating a dialog
-
Défi
Updating a dialog
1 Tâche
15 mins
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...