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Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Rubrique
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a Pega Platform application
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Module
Creating a Pega Platform application
3 Rubriques
40 mins
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Creating custom tabs
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Module
Creating custom tabs
2 Rubriques
25 mins
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating workgroups and assignment types in Pega Robot Manager
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Module
Creating workgroups and assignment types in Pega Robot Manager
1 Rubrique
10 mins
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Regeln erstellen und aktualisieren
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Module
Regeln erstellen und aktualisieren
12 Rubriques
1h 25 mins
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Die Pega-Plattform generiert den Anwendungscode im Hintergrund unter Anwendung der von Ihnen erstellten Regeln. Im Dev Studio können Sie verwalten...
Szenariobasierte Test-Cases erstellen und ausführen
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Module
Szenariobasierte Test-Cases erstellen und ausführen
2 Rubriques
25 mins
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Erstellen Sie Szenario-Tests, um Tests auf Basis realen Anwendungs-Cases durchzuführen. Szenario-Tests umfassen mehrere Regeln und prüfen das...
Customizing the customer service user interface
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Module
Customizing the customer service user interface
2 Rubriques
15 mins
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging
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Module
Debugging
3 Rubriques
22 mins
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Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Debugging in Pega Robot Studio
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Module
Debugging in Pega Robot Studio
4 Rubriques
25 mins
Pega Robotic Automation 22.1 -
Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Low-code defined
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Module
Low-code defined
5 Rubriques
50 mins
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...