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Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Rubrique
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a Pega Platform application
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Module
Creating a Pega Platform application
3 Rubriques
40 mins
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Creating custom tabs
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Module
Creating custom tabs
2 Rubriques
25 mins
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
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Module
Customizing the customer service user interface
2 Rubriques
15 mins
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging application errors
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Module
Debugging application errors
3 Rubriques
40 mins
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Defining a customer Microjourney
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Module
Defining a customer Microjourney
5 Rubriques
50 mins
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Deployment Manager
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Module
Deployment Manager
4 Rubriques
38 mins
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
DevOps
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Module
DevOps
5 Rubriques
50 mins
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Extending Constellation UI options
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Module
Extending Constellation UI options
5 Rubriques
1h 10 mins
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Generating test coverage reports
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Module
Generating test coverage reports
4 Rubriques
25 mins
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...