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Pega tools that support Scrum for Business Architects

Circumstancing Case processing

Designing a mobile app experience

Designing UI for multiple devices

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Rubriques

    40 mins

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Content administration

  • Module

    Content administration

    10 Rubriques

    1h 45 mins

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating a Pega Platform application

Creating and testing personas

  • Module

    Creating and testing personas

    2 Rubriques

    15 mins

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

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