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Creating reports that combine data from multiple classes
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Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Customizing the user interface for agents
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Défi
Customizing the user interface for agents
2 Tâches
15 mins
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Debugging application errors
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Défi
Debugging application errors
4 Tâches
20 mins
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Debugging Constellation applications
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Défi
Debugging Constellation applications
8 Tâches
1h 15 mins
Pega Platform '23 -
Due to the stateless nature of a Constellation application, it is not possible to run the Pega Clipboard from the user Portal, or from Dev Studio and...
Deploying a mobile app for Pega Platform
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Défi
Deploying a mobile app for Pega Platform
2 Tâches
30 mins
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The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Designing a mobile app experience
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Défi
Designing a mobile app experience
4 Tâches
15 mins
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GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
Exploring the DX API with Postman
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Défi
Exploring the DX API with Postman
9 Tâches
1h
Pega Platform '23 -
The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Sizing a Pega Platform project
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Défi
Sizing a Pega Platform project
2 Tâches
15 mins
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Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Sizing a project in App Studio for BAs
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Défi
Sizing a project in App Studio for BAs
1 Tâche
20 mins
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With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...