Search
Low code during the Build phase
-
Module
Low code during the Build phase
5 Rubriques
55 mins
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Measuring system performance
-
Module
Measuring system performance
5 Rubriques
1h 25 mins
-
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Customer Service performance considerations
-
Module
Pega Customer Service performance considerations
3 Rubriques
30 mins
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Express CDH Delivery
-
Module
Pega Express CDH Delivery
1 Rubrique
20 mins
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express testing and validation
-
Module
Pega Express testing and validation
6 Rubriques
1h 15 mins
-
The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
Pega Support
-
Module
Pega Support
2 Rubriques
25 mins
Pega Cloud for Government -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
The Prepare phase and project kickoff
-
Module
The Prepare phase and project kickoff
7 Rubriques
1h 15 mins
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Rubriques
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
-
Module
Production readiness during the Adopt phase
4 Rubriques
50 mins
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...