Search
Defining a reporting strategy
-
Module
Defining a reporting strategy
4 Rubriques
1h 55 mins
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Dev Studio overview
-
Module
Dev Studio overview
1 Rubrique
15 mins
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Designing reports with multiple sources
-
Module
Designing reports with multiple sources
4 Rubriques
55 mins
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
-
Module
Next best action in omnichannel environments
2 Rubriques
25 mins
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Pega GenAI in 1:1 Pega Operations Manager
-
Module
Pega GenAI in 1:1 Pega Operations Manager
2 Rubriques
20 mins
Pega Customer Decision Hub '23 -
In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...
Pega GenAI in Pega Customer Decision Hub
-
Module
Pega GenAI in Pega Customer Decision Hub
3 Rubriques
25 mins
-
Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Pega GenAI in Pega Platform
-
Module
Pega GenAI in Pega Platform
4 Rubriques
30 mins
-
Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...
Pega GenAI in Pega Sales Automation
-
Module
Pega GenAI in Pega Sales Automation
2 Rubriques
20 mins
-
Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
Pega Knowledge authoring
-
Module
Pega Knowledge authoring
3 Rubriques
30 mins
-
This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...