Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...

This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...