Skip to main content

Search

Application Development Intermediate

Constellation Adoption

  • Mission

    Constellation Adoption

    5 Modules

    11 Défis

    12 heures 10 mins

    Pega Platform '23 Visible to: All users
  • Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

    Note: This...

Senior System Architect

Business conditions

  • Module

    Business conditions

    2 Rubriques

    20 mins

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Rubriques

    40 mins

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Fundamental concepts of Constellation

  • Module

    Fundamental concepts of Constellation

    3 Rubriques

    40 mins

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Setting chat and messaging behavior

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice