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Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega case management for designers
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Module
Pega case management for designers
10 Rubriques
1h 50 mins
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega Constellation design system
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Module
Pega Constellation design system
2 Rubriques
30 mins
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega UX solution advantages
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Module
Pega UX solution advantages
7 Rubriques
1h 30 mins
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
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Module
Pega UX solutions
4 Rubriques
1h
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Web Mashup
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Module
Pega Web Mashup
4 Rubriques
50 mins
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Pega Web Mashup enables you to embed a Pega Platform™ application in another web application. You can create a mashup to display information about a...
Saving data to a system of record
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Module
Saving data to a system of record
2 Rubriques
30 mins
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Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Simulating an external data source
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Module
Simulating an external data source
1 Rubrique
25 mins
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
The Data Model
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Module
The Data Model
4 Rubriques
50 mins
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
UI authoring in Constellation
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Module
UI authoring in Constellation
5 Rubriques
50 mins
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.