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Configuring a dashboard
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Module
Configuring a dashboard
1 Rubrique
15 mins
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Rubrique
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
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Module
Creating custom tabs
2 Rubriques
25 mins
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Szenariobasierte Test-Cases erstellen und ausführen
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Module
Szenariobasierte Test-Cases erstellen und ausführen
2 Rubriques
25 mins
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Erstellen Sie Szenario-Tests, um Tests auf Basis realen Anwendungs-Cases durchzuführen. Szenario-Tests umfassen mehrere Regeln und prüfen das...
Customizing the customer service user interface
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Module
Customizing the customer service user interface
2 Rubriques
15 mins
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Defining a reporting strategy
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Module
Defining a reporting strategy
4 Rubriques
1h 55 mins
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Deployment Manager
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Module
Deployment Manager
4 Rubriques
38 mins
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Designing reports with multiple sources
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Module
Designing reports with multiple sources
4 Rubriques
55 mins
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
DevOps
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Module
DevOps
5 Rubriques
50 mins
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Generating test coverage reports
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Module
Generating test coverage reports
4 Rubriques
25 mins
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...