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Automation techniques and best practices

  • Module

    Automation techniques and best practices

    9 Rubriques

    1h 15 mins

    Pega Robotic Automation 21.1 Visible to: All users
  • Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...

Basic robotic automations

Basic interrogation

Components

Out-of-the-box configurations

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Rubriques

    40 mins

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

Configuring Digital Messaging Manager

Creating workgroups and assignment types in Pega Robot Manager

  • Module

    Creating workgroups and assignment types in Pega Robot Manager

    1 Rubrique

    10 mins

    Pega Robot Manager 8.5.1 Visible to: All users
  • Create work groups and assignment types directly in Pega Robot Manager.

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Rubriques

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

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