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Accessibility in your project plan
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Module
Accessibility in your project plan
5 Rubriques
1h 5 mins
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Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Application security
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Module
Application security
2 Rubriques
30 mins
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Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platform™.
Managing application access
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Module
Managing application access
2 Rubriques
25 mins
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Learn how you can configure role-based access control by using the Persona access landing page and Access Manager. The Persona access landing page and...
Inviting users to an application
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Module
Inviting users to an application
1 Rubrique
10 mins
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Best practices for building accessibility into Pega applications
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Module
Best practices for building accessibility into Pega applications
5 Rubriques
1h 15 mins
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Managing application access for Business Architects
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Module
Managing application access for Business Architects
2 Rubriques
30 mins
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Business case for accessibility
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Module
Business case for accessibility
3 Rubriques
35 mins
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Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Rubrique
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
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Module
Creating custom tabs
2 Rubriques
25 mins
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
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Module
Customizing the customer service user interface
2 Rubriques
15 mins
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...