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Accessibility in your project plan

  • Module

    Accessibility in your project plan

    5 Rubriques

    1h 5 mins

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Mobile apps for Pega applications

Best practices for building accessibility into Pega applications

  • Module

    Best practices for building accessibility into Pega applications

    5 Rubriques

    1h 15 mins

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business case for accessibility

  • Module

    Business case for accessibility

    3 Rubriques

    35 mins

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Designing a mobile app experience

Designing UI for multiple devices

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Rubriques

    40 mins

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Initiating a call from a messaging interaction

  • Module

    Initiating a call from a messaging interaction

    1 Rubrique

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Setting chat and messaging behavior

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