Skip to main content

Search

The Discover phase and your MLP

  • Module

    The Discover phase and your MLP

    12 Rubriques

    1h 55 mins

    Visible to: All users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Pega Express introduction

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Rubriques

    25 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    6 Rubriques

    55 mins

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Features of the Pega Constellation design system

  • Module

    Features of the Pega Constellation design system

    5 Rubriques

    1h 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

Features of the Pega Cosmos design system

  • Module

    Features of the Pega Cosmos design system

    5 Rubriques

    1h 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Full Case Views

Fundamental concepts of Constellation

  • Module

    Fundamental concepts of Constellation

    3 Rubriques

    40 mins

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

UX design fundamentals

Guiding a customer service agent with dialogs

  • Module

    Guiding a customer service agent with dialogs

    2 Rubriques

    15 mins

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice