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Configuring Digital Messaging Manager

Customizing the appearance of a form

Low-code defined

Design system history and definition

  • Module

    Design system history and definition

    3 Rubriques

    41 mins

    Visible to: All users
  • This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...

Determination of user and business needs

  • Module

    Determination of user and business needs

    4 Rubriques

    47 mins

    Pega Platform 8.5 Visible to: All users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Determining user and business needs

  • Module

    Determining user and business needs

    4 Rubriques

    47 mins

    Pega Platform '24 Visible to: All users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Features of the Pega Constellation design system

  • Module

    Features of the Pega Constellation design system

    5 Rubriques

    1h 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

Features of the Pega Cosmos design system

  • Module

    Features of the Pega Cosmos design system

    5 Rubriques

    1h 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Full Case Views

Initiating a call from a messaging interaction

  • Module

    Initiating a call from a messaging interaction

    1 Rubrique

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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