Search
Managing concurrent Case access
-
Module
Managing concurrent Case access
1 Rubrique
15 mins
-
Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Skipping a Process or a Stage
-
Module
Skipping a Process or a Stage
1 Rubrique
10 mins
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Implementing and deploying Pega Care Management
-
Module
Implementing and deploying Pega Care Management
6 Rubriques
55 mins
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Pega Express phases
-
Module
Pega Express phases
4 Rubriques
25 mins
-
The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
-
Module
Low code during the Build phase
5 Rubriques
55 mins
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Managing roles and users in Deployment Manager
-
Module
Managing roles and users in Deployment Manager
3 Rubriques
17 mins
All Products -
In this module, you learn about the following aspects of Deployment Manager:
- Using the privileges that control access to the features available on...
Monitoring the Deployment Manager pipelines
-
Module
Monitoring the Deployment Manager pipelines
3 Rubriques
20 mins
-
In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
-
Module
Next best action in omnichannel environments
2 Rubriques
25 mins
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Organization records
-
Module
Organization records
3 Rubriques
25 mins
-
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...