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Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Rubriques
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Testing for accessibility
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Module
Testing for accessibility
5 Rubriques
1h 20 mins
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One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...