Search
Getting started with Digital Messaging
-
Module
Getting started with Digital Messaging
2 Rubriques
15 mins
-
In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Skipping a Process or a Stage
-
Module
Skipping a Process or a Stage
1 Rubrique
10 mins
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Managing roles and users in Deployment Manager
-
Module
Managing roles and users in Deployment Manager
3 Rubriques
17 mins
All Products -
In this module, you learn about the following aspects of Deployment Manager:
- Using the privileges that control access to the features available on...
Modeling data in Constellation applications
-
Module
Modeling data in Constellation applications
4 Rubriques
55 mins
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Monitoring the Deployment Manager pipelines
-
Module
Monitoring the Deployment Manager pipelines
3 Rubriques
20 mins
-
In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
-
Module
Next best action in omnichannel environments
2 Rubriques
25 mins
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Nurturing leads and opportunities
-
Module
Nurturing leads and opportunities
5 Rubriques
30 mins
-
Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Pega Constellation design system
-
Module
Pega Constellation design system
2 Rubriques
30 mins
-
This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega GenAI
-
Module
Pega GenAI
2 Rubriques
15 mins
-
Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.