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Case Management

Pausing and resuming Case processing

Collaboration with users

Designing an approval Process

Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren

Creating a child Case

Temporäre Cases erstellen und permanent machen

Defining a customer Microjourney

Decision tables and trees

Digital messaging

  • Module

    Digital messaging

    3 Rubriques

    25 mins

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

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