When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...