This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...

Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.

This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

Examine the tools that are available to assist in debugging Constellation applications.

Explore how you can configure Views to create the user interface in a Constellation application. 

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...